Reorganizations. Project cancellations. Promotions. New technology. Management shake-ups. Budget cuts. New policies. A move to another building. All these things are examples of major change. Although people vary in the way they respond to change, almost any major change can make you to feel like you’ve been turned topsy-turvy. Even as you strive to adjust to the …
There are seven key selling habits you must develop as a sales expert. They are prospecting, establishing rapport, identifying needs, presenting solutions, answering objections, closing the sale and getting resales and referrals. They proceed in order. Habitually thinking about each of these seven elements of the sales process, and how each of them could be …
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Whether you believe in the practice of making a resolution or not, the beginning of a new year is certainly the best time to work on forming new habits. It’s a fresh start to leave the past behind or build on the progress you’ve already made in the prior year. As a leader in your …
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Mirroring and matching are two techniques of Neuro-linguistic Programming used to gain rapport at the unconscious level. This is possible by becoming like the person with whom you need to make a connection. Generally, people look, act, sound and move like one another, they tend to notice the similarity at the unconscious level and therefore …
The ability to listen effectively is an essential component of leadership, but few leaders know just what it takes to become a better listener. Active listening involves paying attention, withholding judgment, reflecting, clarifying, summarizing and sharing. And each listening skill requires several techniques or behaviors. No. 1: Pay attention. One goal of active listening is to …
