Effective Listening

In today’s high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. Genuine listening has become a rare gift—the gift of time. It helps build relationships, solve problems, ensure understanding, resolve conflicts, and improve accuracy. At work, effective listening means …

Managing Ego

It shouldn’t be surprising that there are so many egotistic people out there. Let’s face it – most of us like to get praised and recognized for who we are, or what we do. Reinforcement of our self-importance feels like a highly addictive drug. It’s not hard to get carried away with it, especially if we actually have …